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How long does it take for my online order to be processed?

Orders placed before 12 noon will be processed and dispatched the same day via Royal Mail 24 hour tracked service. Orders placed after 12 noon will be dispatched the next working day. Any orders placed after midday on Friday or over the weekend will be dispatched on the following Monday.

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Can I return an online order?

If you would like to return a product or are not completely satisfied please get in touch by emailing hello@cakestories.com and we’ll do all that we can to help you. For all the boring legal mumbo jumbo regarding returns please see our T&Cs here

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Are your bakes really that good?

Yes, yes they are.

View our reviews here

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What are your opening hours?

Cake Stories Jesmond

12 Brentwood Avenue

Mon-Fri: 8am-8pm
Sat-Sun: 9am-8pm

Cake Stories Byker

Clock Tower, Hoults Yard
Walker Road

(From Tuesday 4th Jan onwards)
Mon-Fri: 8:45am-2:30pm
Sat-Sun: 10am-3:30pm

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Is there parking?

Parking is free outside the shop. You get 2 hours on the side of the street that the shop is on, and 4 hours on the opposite side.

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Are dogs allowed in the coffee shop?

We’re more than happy to host your 4-pawed friends in our outdoor seating area, and the staff will be happy to help you if you can’t make it inside to order – just give them a wave!  If your pooch is a guide dog, hearing dog or a service puppy in training, you can bring them inside the shop on their lead.  We just ask that you’re mindful of other customers and that you be aware that whilst most of our team absolutely LOVE doggies, we do have one or two who are more nervous. Oh. And check out the 'Dogs Outside Cake Stories' Instagram here!

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Do you take table reservations?

We do take reservations for table bookings Monday - Friday.  Please call the shop on 0191 908 6812 and speak to one of the team there who can check the calendar and arrange your booking.  Hope you have a great time (oh, and check out the information on parking, later in this list)!

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Do you do savoury food?

We currently serve a brilliant range of cakes, bakes, coffees, teas, scones and pastries. We don’t currently serve any other savoury food.

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Do you accept job applications?

We love that you're interested in a job at Cake Stories! We think it's a great place to work and are always interested in people who love to reflect the values we have in hosting a great environment for people to mix, work and be! If you think this sounds like you, please email your CV to hello@cakestories.com and any information about your strengths and experience for us to consider. We always try and reply but sometimes we get so many this isn't always possible.

You can view our latest vacancies here