How long does it take for my online letterbox bakes order to be processed?

Orders placed before 12 noon will be processed and dispatched the same day via Royal Mail's Tracked24 or Tracked48 service, depending on which one you choose. Orders placed after 12 noon will be dispatched the next working day. Any orders placed after midday on Friday or over the weekend will be dispatched on the following Monday.

Can I return an online order of letterbox bakes?

If you would like to return a product or are not completely satisfied please get in touch by emailing hello@cakestories.com and we’ll do all that we can to help you. For all the boring legal blurb regarding returns please see our T&Cs here

Are your bakes really that good?

Yes, yes they are.

View our reviews here

What are your opening hours?

Cake Stories Jesmond

12 Brentwood Avenue

Mon-Fri: 8am-9pm
Sat-Sun: 9am-9pm

0191 9086812

Cake Stories Hoults Yard

Clock Tower, Hoults Yard
Walker Road

Mon-Fri: 8am-4pm
Sat-Sun: 10am-4pm

0191 8162657

Cake Stories HQ (office & Bakehouse)

Cake Stories Bakehouse, Units 3-6 Hypoint,
Saltmeadows Road, off Albany Road

Mon-Fri: 9am-3pm


Is there parking?

Cake Stories Jesmond

Parking is free outside the shop. You get 2 hours on the side of the street that the shop is on, and 4 hours on the opposite side.

Cake Stories Hoults Yard

Parking is free for the first hour in the yard carpark. After this, it's just £1 for the next 2 hours (so a total of £1 for 3 hours!) but don't forget... the fine is an eye-watering £60!

Are dogs allowed in the coffee shops?

YES!!  Both coffee shops are fully pooch-friendly. We just ask that you’re mindful of other customers and that you be aware that whilst most of our team absolutely LOVE doggies, we do have one or two who are more nervous. Oh. And check out the 'Dogs At Cake Stories' Instagram here!

Do you take table reservations?

We do take reservations for table bookings.  Please call the Jesmond shop on 0191 908 6812 or the Hoults Yard shop on 0191 816 2657 and speak to one of the team there who can check the calendar and arrange your booking. NB: Afternoon Teas are exclusively available at the Hoults Yard store.  Hope you have a great time (oh, and check out the information on parking, higher up in this list)!

Do you do savoury food?

Yep - as well as loads of cakes, coffees, scones & pastries, we have a small savoury menu at the Jesmond store and a bigger one at Hoults Yard full of delicious hot and cold choices!

Do you accept job applications?

We love that you're interested in a job at Cake Stories! We think it's a great place to work and are always interested in people who love to reflect the values we have in hosting a great environment for people to mix, work and be! If you think this sounds like you, please email your CV to hello@cakestories.com and any information about your strengths and experience for us to consider. We always try and reply but sometimes we get so many this isn't always possible.

You can view our latest vacancies here